Responsible Gaming at fb1971

1. Our Commitment to Responsible Gaming

At fb1971, responsible gaming is not an afterthought — it is a foundational principle woven into every aspect of how the platform is built and operated. We believe that every player in Bangladesh deserves access to a betting and casino experience that is genuinely enjoyable, financially safe, and mentally healthy.

Our responsible gaming programme is built around four pillars: prevention, awareness, support, and protection. We invest continuously in player protection tools, staff training, and partnerships with recognised problem gambling support organisations. Every member of the fb1971 customer support team is trained in responsible gambling awareness and equipped to assist players who may be experiencing difficulties.

fb1971 also conducts regular internal reviews of player behaviour patterns. Where our monitoring systems detect indicators of problem gambling — such as rapid escalation in stakes, sessions extending through the night, or repeated large deposits followed by immediate losses — our responsible gaming team proactively reaches out to offer assistance and information about available tools.

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2. Age Restriction & Verification

fb1971 operates a strict 18+ policy with no exceptions. Gambling by persons under the age of 18 is illegal and causes serious harm. Every player who registers an account on fb1971 must confirm that they are 18 years of age or older at the point of registration, and must provide valid identification documents as part of the KYC (Know Your Customer) verification process before any withdrawal can be processed.

2.1 Identity Verification Process

To verify your age and identity, fb1971 accepts the following documents issued in Bangladesh:

• Bangladesh National Identity Card (NID)
• Valid Bangladesh passport
• Bangladesh driving licence showing date of birth
• Birth registration certificate (for supplementary confirmation where required)

We may also request a selfie or photograph alongside your document to complete the identity matching process. All submitted documents are handled with strict confidentiality in line with our Privacy Policy.

2.2 Protecting Minors

fb1971 strongly encourages parents and guardians in Bangladesh to make use of internet filtering and parental control software to restrict minors from accessing online gambling platforms. If you suspect that a minor has registered on or is using the fb1971 platform, please contact our support team immediately via live chat or email at [email protected]. We will investigate and take immediate action.

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3. Deposit Limits

Managing your spend is one of the most effective ways to keep gambling enjoyable and within your means. fb1971 provides every registered player with the ability to set their own personal deposit limits across three time frames:

• Daily limit: The maximum total amount you can deposit in a single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly limit: The maximum total deposit amount across a rolling 7-day period.
• Monthly limit: The maximum total deposit amount across a rolling 30-day period.

Limits can be set in Bangladeshi Taka (৳) and apply across all deposit methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. Once a limit is in place, it activates immediately. Requests to reduce a limit take effect immediately. Requests to increase a limit or remove a limit are subject to a mandatory 24-hour cooling-off period before the change is applied — this safeguard gives you time to reconsider.

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4. Time-Out Features

Sometimes a short pause is all you need to restore perspective and enjoyment. The fb1971 time-out feature allows players to temporarily suspend their account for a defined short-term period without permanently closing it. During a time-out, the following restrictions apply automatically:

• You cannot log in to your fb1971 account from any device.
• No deposits can be processed via any payment method.
• No bets or game sessions can be initiated.
• All promotional and marketing emails are paused for the duration.
• Any pending withdrawal requests will still be processed normally.

4.1 Available Time-Out Periods

fb1971 offers the following cooling-off durations:

• 24 hours
• 48 hours
• 7 days (1 week)
• 14 days (2 weeks)
• 30 days (1 month)
• 42 days (6 weeks)

Time-out periods cannot be shortened once activated. If you require a longer break than 6 weeks, we recommend using the self-exclusion option described in the next section. To activate a time-out, visit your Account Settings under Responsible Gaming, or contact our support team directly.

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5. Self-Exclusion

Self-exclusion is fb1971's most powerful responsible gaming tool, designed for players who believe their gambling has become or is at risk of becoming a problem. When you self-exclude, your account is fully locked for the duration you choose, and every system in the fb1971 platform is updated to prevent re-entry until the exclusion period has formally expired.

5.1 Self-Exclusion Periods

• 6 months
• 1 year
• 3 years
• Permanent (indefinite — account will not reopen without a formal review process)

5.2 What Happens During Self-Exclusion

• All login access to the fb1971 platform is blocked immediately.
• Deposits via bKash, Nagad, Rocket, and all other payment methods are refused.
• All bonus offers, promotional emails, SMS messages, and WhatsApp communications are permanently halted for the duration.
• Any account balance at the time of self-exclusion will be refunded to the player's registered payment method after any required verification checks.
• fb1971 will make all reasonable efforts to identify and close any additional accounts belonging to the same individual that may be attempted during the exclusion period.

5.3 Returning After Self-Exclusion

For self-exclusions of 6 months, 1 year, or 3 years, account reactivation is not automatic when the period ends. Players who wish to return to fb1971 after a self-exclusion must submit a formal reinstatement request to our responsible gaming team. A mandatory 24-hour reflection period follows before the account is reactivated. For permanent self-exclusions, reinstatement requests are subject to an enhanced review process and are not guaranteed.

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6. Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income, background, or experience level. Recognising the signs early is the most important step towards addressing the issue. The following checklist can help you assess whether gambling may be becoming a concern in your life.

If you answered yes to one or more of the questions above, we strongly encourage you to take a break using the time-out or self-exclusion tools described on this page, and to consider reaching out to a professional support organisation. You are not alone, and help is available.

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7. Support & Resources

If you feel that gambling has become a problem, or if you are concerned about someone close to you, the following channels are available for support and guidance.

7.1 fb1971 Responsible Gaming Team

Our dedicated responsible gaming team is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and all public holidays in Bangladesh. You can reach us via:

• Live Chat: Available directly on the fb1971 platform — this is the fastest way to reach us.
• Email: [email protected] — we aim to respond within 48 hours during Bangladesh Standard Time (BST, UTC+6) business hours.
• WhatsApp: +880 1XXX-XXXXXX — for urgent responsible gaming matters including self-exclusion requests.

When contacting us about a responsible gaming matter, please let our team know at the start of the conversation so they can connect you with the right specialist immediately.

7.2 External Support Organisations

fb1971 encourages players who need additional support to reach out to recognised mental health and problem gambling organisations. While specific gambling helplines continue to develop across Bangladesh, mental health support is available through local healthcare providers and social welfare services. Internationally recognised organisations such as Gamblers Anonymous also offer online and telephone support accessible to players in Bangladesh.

We also encourage players to speak openly with trusted family members, friends, or a healthcare professional. Reaching out to someone you trust is often the most important first step.

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8. Player Protection Tools — Full Summary

The table below summarises all responsible gaming tools available to fb1971 players and how to access each one. All tools are free to use and available to every registered player at any time.

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This Responsible Gaming policy was last reviewed in January 2026. fb1971 reserves the right to update these policies and tools at any time in line with best practices in player protection. All enquiries should be directed to [email protected]. fb1971 serves players aged 18 and above only, across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all regions of Bangladesh.

© 2026 fb1971. All rights reserved. For players aged 18 and above only.